Delete your account and data

How to request deletion

1. Email contact@mopaxel.software from the address registered on your account, with the subject “Delete account”.
2. Include the app name and the email or phone number registered in it. If you only want some of your data removed and not the whole account, say so.
3. We check the request really comes from you, we may ask for a simple confirmation, and we reply within 7 days.
4. Once confirmed we delete your account and data and send you a notice when it is done.

You can also reach us on WhatsApp or Telegram from the contact section on the home page, but email is faster for verifying the account.

What gets deleted

• Your account: name, email, phone number, password and profile picture if any.
• The content and settings you added inside the app.
• Device identifiers and notification tokens tied to your account.
• Usage logs linked to your identity.

What we may keep, and for how long

• Transaction and invoice records, if any, for as long as accounting and tax law require.
• What is needed to prevent fraud and protect our legal rights, for a limited time.
• Encrypted backups, which are erased automatically within 90 days of the deletion.
• Aggregated, anonymous statistics that cannot be linked to you.

We do not use anything we keep for any other purpose.

Before you delete

Deletion is permanent and cannot be undone once finished. If you have a paid subscription, cancel it in your Google Play or App Store account too, because deleting your account does not cancel the subscription with the store. For more on our data, read the privacy policy.